Gift Recipient FAQ

One of the items in my gift is damaged, what should I do?

Oh no! If your gift arrived with a damaged or defective item, please contact us at info@sheinspires.life. We’ll send a replacement item ASAP. Please note that for limited quantity items or items that are out of stock, we’ll work with you to send a replacement of equal value. If you decide you don’t want to replace the item, we’ll issue a credit back to the sender of your gift. Unfortunately, we’re not able to issue credit to the recipient of a gift.

I don’t like the gift I received. Can I return it or exchange it?

We don't accept returns or exchanges of entire gifts or items within a gift unless damaged or defective.

How did you get my email address?

We offered the person who sent your gift the opportunity to provide your email address so that you can receive “Recipient Tracking” information. This tracking information lets you know your gift is on the way so you can keep an eye out for it. The only other email you’ll receive from Sharing Hope Everyday-She Inspires™ is an email inviting you to thank the person who sent your gift. We won't send you any further emails unless you become a Sharing Hope Everyday-She Inspires™ customer and opt in to our email list.

I received tracking information and my address is wrong.

Please contact us immediately at info@sheinspires.life to report an incorrect shipping address. We'll reroute the gift to the correct address if the package is still en route.

I received tracking information, but the gift never arrived.

We use FedEx, USPS, and UPS for shipping so the email that contains your tracking number links to the FedEx, USPS, and UPS websites where you can review the status of your shipment. If the status shows the gift has arrived, please double check around the door, behind bushes, or planters near the door. If you still can’t find the gift, please contact us at info@sheinspires.life.

Who sent me this gift? I didn’t order anything from Sharing Hope Everyday-She Inspires™.

A gift card with the sender’s name is included with every gift. But sometimes the sender doesn’t include a recognizable name in the “from” portion of the gift card. If you need help identifying who sent your gift, please contact us at info@sheinspires.life. We can quickly solve the mystery!